Customer reviews of Cars Direct

By neil smith on 30 January 2023 | Verified purchase

Smooth professional process , bought my last car from cars direct and they couldn’t be more helpful

By barbara bamford on 27 January 2023 | Verified purchase

The service was excellent. Very professional. We had nothing to do. Carl took very good care of everything for us . Superb job.

By Anonymous on 18 January 2023 | Verified purchase

I purchased a used BMW 420d from Cars Direct from the initial phone call i made to the end of the transaction all within 2 hours the service , advice. knowledge ,shown by Carl was impressive .The car was just as described ,very well presented and i was also impressed with the site and showroom and the attention to detail shown, Must say a big thanks great car very good price and would highly recommend them to any one!

By saman baiz on 12 January 2023 | Verified purchase

Wow! What a experience... From the outset they were polite, friendly and couldn't do enough for me, they also left me alone while I was browsing!! Amazing customer service fair priced cars and really happy with my new purchase. Highly recommended and would recommend to anyone. Well done guys!!

By Anonymous on 20 December 2022 | Verified purchase

Hi I don’t like to complain. The person in the office is 5 star customer service but what let him down is the vehicle service staff . They have not checked the vehicle and concentrate more on the cleaning . All the vehicles tacking need repair . They know I was coming from very long away . I was scared driving on the motorway home because the car was going all over the place and had to drive below national speed limit . To avoid accidents on the motorway. I won’t be buying a car from them in the future.

Reply from Cars Direct on 21/12/22

Wow! Am shocked you have left us a 1 star review. You have not been fully honest with your review for a car you bought 2 months ago, you came down at 4pm to buy the car and take finance out same day, we did mention we can do a quick PDI Check on the car but you were adamant to take it same also the car was test driven and never mention the tracking, I stayed late till 6.30pm and also collected you from the train station, I did my best to give you a excellent service, Tracking slightly off would not cause an accident, I happily paid you £65 following day for you to take it to Halfords and you were happy and would leave me a 5 star review.

By Anonymous on 18 December 2022 | Verified purchase

Absolutely love my new car, excellent customer service received from Cars Direct, Carl helped with all my questions, took the car out for a test drive, I part ex my car with them. Got my service book. Thank you very much

By Ghazala Maqsood on 10 December 2022 | Verified purchase

Excellent service given to us throughout buying and viewing car. Exceptional car given with mot, service and 6 month warranty the car is fantastic. Very friendly cooperative people. Would highly recommend!.

By mohammed adam on 02 November 2022 | Verified purchase

Top customer service, hassle free and good prices. Very efficient and let me test drive the car within minutes of seeing the car. would definitely recommend.

By Cristian Nedelcu on 02 November 2022 | Verified purchase

Absolutely fantastic, had my car a week now and I love it . I’m Carl was amazing put me at ease answered all my questions, everybody was amazing. In fact I didn’t even expect to drive away with a new car I saw it and thought I like the look of that , so for me to purchase it that same day and drive it home I must have been comfortable, If I could give them more than 5* I would . Thank you very much for everything

By alex james on 31 October 2022 | Verified purchase

I had a first class experience with Cars Direct. The lads were an absolute pleasure to deal with from start to completion, communication was top notch, and they really went the extra mile to make sure I drove away happy with my purchase. They went above and beyond my expectations of a regular car dealership and I can’t recommend them highly enough. Thank you!