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Customer reviews of Cars Direct

At Cars Direct we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Cars Direct

Cars Direct

Based on 79 customer reviews

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  • 5


    By JUSTINAS S on 02 November 2016 | Verified purchase

    Very helpful and great staff! Took care of everything (car insurance, road tax). Car was excellent looked after! Just perfect attitude to a customer. Strongly recommend!

  • 5

    Excellent service

    By Joanne T on 20 October 2016 | Verified purchase

    We purchased our 1st car 4 years ago from Cars Direct North West we recently decided to upgrade our Ford S max with the help from Carl in Finance Department who guided us to the best car for ourselves, the service we receive is fantastic from the minute you walk in the door the sales staff on hand to help you straight away and discuss our needs as we have 3 kids to transport when we arrange our car to be booked for a service after 6 months they look after us from the start to finish first with a follow up call to confirm the date and time of the service, you can even arrange collection of the car from your place of work, they also arranged a courtesy car for me as I needed to get my children to school. For anybody looking to purchase a used car I would recommend Cars Direct North West.

  • 5

    Great Experience !!!

    By Clare P on 18 October 2016 | Verified purchase

    I always find Cars Direct absolutely great to deal with, NO pushy salesmen just good honest guys answering every question that you put to them, possibly due to family established dealership since 20 years and not a Multi-franchise dealer. I have dealt with this dealer on three previous occasions and have had complete satisfaction off them. My salesman Mo could't do enough for me and made the whole process very enjoyable. The car is fantastic and I would recommend this company to anyone. Hope to deal with you again and well worth the long drive. Thank you.

  • 5

    Good car, good service, satisfied

    By Salman I on 18 October 2016 | Verified purchase


  • 5

    excellent service

    By Lukman U on 27 December 2020 | Purchase not verified

    Fantastic dealership with friendly staff, offering the best customer service in the motor trade

  • 5

    Bad experience

    By Omair K on 05 November 2020 | Purchase not verified

    Bought a ford fiesta from carsdirect preston. They handed over a clean health check list for the car and an MOT pass certificate. Within two weeks started hearing sounds from the car. Took it to a ford garage. There were a list faulty parts. Checked with the warrantywise that the carsdirect had provided who refused to pay even for a single item and included everything under wear and tear including suspension bushes, coils, exhaust heat cover etc. Ended up paying £1800 for new parts. Would not recommend to anyone.

  • 5

    Would recommend

    By Samuel B on 12 March 2020 | Purchase not verified

    Used cars direct to buy my fiesta, helpful staff and a quick and easy process. Would recommend.

    Reply from Cars Direct on 13/03/20

    thanks sam

  • 5

    Top Quality Company

    By David T on 15 February 2020 | Purchase not verified

    Travelled 200 miles to purchase our new car after being assured it was in top class condition On arrival I wasn't disappointed with the car or the level of service that mo and nayim provided Quality used cars at great prices It was a pleasure doing business with cars direct north west Thanks again

  • 5

    BMW 1 Series

    By Paula S on 18 April 2018 | Purchase not verified

    As a single, lady driver, I found the staff very friendly and helpful and were able to answer all my queries. I wouldn't hesitate from buying another car from Cars Direct. The car has been a pleasure to drive and very reliable....Thank you!

    Reply from Cars Direct on 03/07/18

    thank you for your reply

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