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Customer reviews of Cars Direct

At Cars Direct we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Cars Direct

Cars Direct

Based on 90 customer reviews

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  • 5

    Car purchase

    By Damian S on 27 November 2017 | Verified purchase

    Fantastic service from the beginning of purchasing our new car to driving it home. Their customer service is nothing short of superb.

  • 5

    Veru good dealer.

    By Phillip T on 28 October 2017 | Verified purchase

    Good all round service. No hassle. Good setup. Straight forward and easy options. The only negative was the valet coukd have been a bit better and wouldnt throw a service in for the same price as it was due 1.

  • 5

    Fabulous !!!!

    By Matt F on 18 October 2017 | Verified purchase

    Fantastic service from the beginning of purchasing our new car to driving it home. Their customer service is nothing short of superb. As a first time buyer, I am so glad I went there. They have a wide range of cars and their collection service is easy. Their staff are professional, friendly and knowledgeable and they aim to help you get the best. Save yourself the hassle and money and just go to Cars Direct North West for your vehicle needs. Kudos also to their After sales team, you are not left alone after purchase should you have any problems! FIVE STARS is too small really... Thanks Cars Direct from a happy customer.

  • 5

    Review of service

    By Adam K on 26 August 2017 | Verified purchase

    The staff here are great, very friendly, and very hospitable! I'd rang the day previous to ask about the car and to inform him I'd be coming to view it the Monday. He said I could ring anytime before opening if need be to advise of my arrival. Once there Mo supplied drinks for my family and offered the use of the facilities knowing we'd came a long way. I would strongly recommend Cars Direct to anybody. They had great knowledge of car and very pleasant to deal with. Well done guys….

  • 5

    Good car excellent service

    By George N on 14 May 2017 | Verified purchase

    Excellent team and great expirience!

  • 5

    5* Service

    By Maqbool W on 12 May 2017 | Verified purchase

    Fantastic service from Mohammed at Car Direct from start to finish as always. This is the 3rd time i have bought a car from here and each time the service is excellent. Very much recommend Cars Direct to everyone. Thanks once again.

  • 5

    Best Service Ever

    By Mrs Wendy C on 03 May 2017 | Verified purchase

    At 50 years old we have bought and sold more than a few cars since passing our driving tests at 17 years old and I have to say that trading with Cars Direct has been by far the best experience ever, by a country mile (excuse the pun). The customer service was outstanding, nothing was too much trouble - no matter how small the niggle, and the negotiation was straight and to the point. Add to this, the fact that they stayed open late to allow us to collect the car and they even let us take it without being able to confirm that the payment had landed into their account and you have the reasons why I rate this dealership so highly. Thank you so much, you have restored our faith in car buying......

  • 5

    Warm and Welcoming Always

    By Carl R on 02 November 2016 | Verified purchase

    I always find Cars Direct absolutely great to deal with, NO pushy salesmen just good honest guys answering every question that you put to them, possibly due to family established dealership since 20 years and not a Multi-franchise dealer. I have dealt with this dealer on three previous occasions and have had complete satisfaction off them. My salesman Mo could't do enough for me and made the whole process very enjoyable. The car is fantastic and I would recommend this company to anyone. Hope to deal with you again and well worth the long drive. Thank you.

  • 5


    By JUSTINAS S on 02 November 2016 | Verified purchase

    Very helpful and great staff! Took care of everything (car insurance, road tax). Car was excellent looked after! Just perfect attitude to a customer. Strongly recommend!

  • 5

    Excellent service

    By Joanne T on 20 October 2016 | Verified purchase

    We purchased our 1st car 4 years ago from Cars Direct North West we recently decided to upgrade our Ford S max with the help from Carl in Finance Department who guided us to the best car for ourselves, the service we receive is fantastic from the minute you walk in the door the sales staff on hand to help you straight away and discuss our needs as we have 3 kids to transport when we arrange our car to be booked for a service after 6 months they look after us from the start to finish first with a follow up call to confirm the date and time of the service, you can even arrange collection of the car from your place of work, they also arranged a courtesy car for me as I needed to get my children to school. For anybody looking to purchase a used car I would recommend Cars Direct North West.