Customer reviews of Cars Direct

By Joanne T on 20 October 2016 | Verified purchase

We purchased our 1st car 4 years ago from Cars Direct North West we recently decided to upgrade our Ford S max with the help from Carl in Finance Department who guided us to the best car for ourselves, the service we receive is fantastic from the minute you walk in the door the sales staff on hand to help you straight away and discuss our needs as we have 3 kids to transport when we arrange our car to be booked for a service after 6 months they look after us from the start to finish first with a follow up call to confirm the date and time of the service, you can even arrange collection of the car from your place of work, they also arranged a courtesy car for me as I needed to get my children to school. For anybody looking to purchase a used car I would recommend Cars Direct North West.

By Clare P on 18 October 2016 | Verified purchase

I always find Cars Direct absolutely great to deal with, NO pushy salesmen just good honest guys answering every question that you put to them, possibly due to family established dealership since 20 years and not a Multi-franchise dealer. I have dealt with this dealer on three previous occasions and have had complete satisfaction off them. My salesman Mo could't do enough for me and made the whole process very enjoyable. The car is fantastic and I would recommend this company to anyone. Hope to deal with you again and well worth the long drive. Thank you.

By Salman I on 18 October 2016 | Verified purchase

Excellent

By Anonymous on 28 January 2022 | Purchase not verified

Viewed a car, agreed with salesman to reserve for the day to speak to my wife so we could buy with cash, was told no need for a deposit if I was calling back that day. Called back that afternoon and they had now sold it to a finance customer.

By Nathan C on 16 July 2021 | Purchase not verified

Recently bought a car from Cars Direct NW and the whole experience was incredible with no pressure, Carl was very friendly and made the process as stress free as possible

By Anonymous on 26 April 2021 | Purchase not verified

Spoke direct with company on 3 different occasions to try and get details and a video of car, 2 weeks passed and didn’t receive a thing.

By colin P on 06 March 2021 | Purchase not verified

This is only based on trying to sell my car (emphasis on trying ). Agreed a price on saturday and left hanging till the following friday. He looked at the car drove it for an errand asked for professional opinion on gearbox, got that and still wanted to haggle I think so left me waiting. I went somewhere else and given the condition and FSH etc... sold within minutes at a better price than the agreed upon with these. Looks like plenty of good cars to sell but I won't bother with them just based on getting messed around would have preferred "sorry we don't want it" as I had to improvise getting to work as I thought they were buying it

Reply from Cars Direct on 11/03/21

Apologies if you feel this way, unfortunately you came to sell a car you have fabricated your review I don't understand why you are upset and had to put a negative review. As I mentioned we needed to get the car check ourselves by a gearbox specialist I have been in the business for over 30 years and have experience in mechanical issue on the car, whilst the car was test driven it clearly was not changing and revving high and juddering when driving, hence I decided to have it check, last thing I want is buying a car and it cost me £1000's for repair and its not fair on my customers selling the the vehicle to them. I don't know why you mentioned it had improvise getting you to work neither I haggle on price as I was concerned on the gearbox first, you were adamant you wanted the deal done Asap. Am happy that you have sold the car all the best in the future. Carl

By Lukman U on 27 December 2020 | Purchase not verified

Fantastic dealership with friendly staff, offering the best customer service in the motor trade

By Omair K on 05 November 2020 | Purchase not verified

Bought a ford fiesta from carsdirect preston. They handed over a clean health check list for the car and an MOT pass certificate. Within two weeks started hearing sounds from the car. Took it to a ford garage. There were a list faulty parts. Checked with the warrantywise that the carsdirect had provided who refused to pay even for a single item and included everything under wear and tear including suspension bushes, coils, exhaust heat cover etc. Ended up paying £1800 for new parts. Would not recommend to anyone.

Reply from Cars Direct on 08/03/21

I apologise for the inconvenience may have caused if you would have called us regarding the issue we would have been happy to help you and get the car collected and give you a courtesy car as we have our own workshop cost would have been minimal to what I may assumed you have paid as it went direct to ford dealers, I did call up Ford Dealers I received an estimate of £383.20p. If you could give us a call I will return a goodwill gesture of the cost that would have occured to us. We always put our customers first what ever it takes to help them out.

By Samuel B on 12 March 2020 | Purchase not verified

Used cars direct to buy my fiesta, helpful staff and a quick and easy process. Would recommend.

Reply from Cars Direct on 13/03/20

thanks sam